Contact Us

Contact us

Questions or comments about an order, a product, or sizing — we are happy to help.

Business name: Drapewell
Address: 12088 75A Ave, Surrey, British Columbia V3W 1Y4, Canada
Email: happygarcha2018@hotmail.com
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time. We may also reply outside these hours, and we reply to emails within 1 business day.

Drapewell is an online store. Orders are made and shipped to you by our supplier partners, so please do not send items to the address above. See our Refund Policy for how we handle damaged, missing or incorrect orders.

Before you email

Where is my order? Check the tracking link in your dispatch email. Tracking often stays blank for the first 5–8 days after dispatch, which is normal. Delivery to Canada runs 13–25 days in total from the day you order, and to the United States 10–20 days.

My order has not arrived. If tracking has not moved in 15 days, or you are 10 days past your estimated window, email us with your order number and we will investigate with the carrier.

Something arrived damaged or wrong. Email us photographs within 30 days of delivery and we will refund or replace it. You will not need to send anything back.

Will these pieces match? Tell us what you are considering and we will tell you honestly whether the prints and colours work together.