Refund Policy

The short version

Sales are final for change-of-mind purchases. We do not accept routine returns or exchanges. We will make the order right if it is lost, damaged, defective, materially different from the description, or not the item ordered.

Damaged, defective or incorrect items

Contact us within 30 days of delivery with your order number, a description of the problem, and clear photographs of the item and packaging. Once the issue is confirmed, we will offer a replacement or refund as appropriate. Do not mail an item back unless we provide written return instructions.

Missing orders

If tracking has not moved for 15 consecutive days, or delivery is more than 10 days beyond the estimated window in our Shipping Policy, contact us. If the carrier confirms the parcel is lost, you may choose a replacement or refund.

Change of mind and selection errors

We do not offer refunds, exchanges or store credit because a customer changed their mind, selected the wrong size or piece, or decided that the colour or style does not suit their space. Please review the measurements, colour and selected variant before ordering.

Cancellations

Email us as soon as possible if you need to cancel or change an order. We will cancel and refund an order that has not entered processing. We cannot guarantee a cancellation after processing or fulfillment has begun.

Refund timing

Approved refunds are issued to the original payment method within 5 business days of approval. Banks and payment providers may require additional time to post the refund.

Contact

Drapewell, 12088 75A Ave, Surrey, British Columbia V3W 1Y4, Canada. Email happygarcha2018@hotmail.com and include your order number. This refund policy does not limit rights provided by applicable consumer-protection law, including the Consumer Protection Act where applicable.