Shipping Policy Canada
Where we ship
Drapewell currently ships to Canada and the United States. Orders are made and dispatched by our manufacturing and supplier partners and are not shipped from our Surrey office.
Shipping charges
Shipping services are calculated by order weight and shown at checkout before payment. Rates start from CA$9.99 to Canada and CA$12.99 to the United States. You will not be charged a shipping cost that was not shown before you place the order.
Processing and estimated delivery
Orders are normally processed within 3–5 calendar days.
| Destination | Estimated total time from order |
|---|---|
| Canada | 13–25 calendar days |
| United States | 10–20 calendar days |
These are estimates, not guarantees. Customs processing, carrier delays, severe weather and other circumstances outside our control may extend delivery.
Customs and import charges
Import duties and customs fees for orders shipped to the United States are included in your shipping charge. For orders to Canada, any applicable taxes are shown at checkout.
Tracking
Every order ships with tracking. Tracking is provided when the order is dispatched and may show little or no movement during the first 5–8 days while the parcel moves through the export network.
Multiple parcels
Items in the same order may arrive in separate parcels when they are dispatched from different facilities. You will not be charged additional shipping because an order is split.
Missing orders
If tracking has not moved for 15 consecutive days, or the order is more than 10 days beyond the estimated delivery window, email us. If the carrier confirms that the parcel is lost, you may choose a replacement or refund.
Address accuracy
Please verify your shipping address before paying. Delays, failed delivery or additional costs caused by an incorrect or incomplete address may not be refundable.
Contact
Drapewell, 12088 75A Ave, Surrey, British Columbia V3W 1Y4, Canada. Email happygarcha2018@hotmail.com with your order number. Support hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time. We may also reply outside these hours, and we reply within one business day.